Privacy Policy

Nkwanzi respects the privacy of its users and is committed to protecting personal information provided through our platform. This Privacy Policy explains how we collect, use, store, protect, and manage personal information when users access or use Nkwanzi services. We process personal information responsibly and in accordance with applicable data protection requirements in the Republic of Uganda.

Information We Collect

When you create an account or use Nkwanzi, we may collect information necessary to provide our services. This may include your name, username, email address, profile information, creator information, uploaded content, transaction information, payment records, communications, and information submitted through platform features such as abuse reports.

We may also collect certain technical information relating to your use of the platform, including device information, browser information, security information, and activity necessary to operate, protect, and improve our services.

How We Use Information

Nkwanzi uses personal information to create and manage user accounts, provide platform services, enable creators to publish content, process transactions, support users, improve platform functionality, maintain security, prevent abuse, and enforce our policies.

Information collected through reports, reviews, and moderation activities may be used to investigate violations of our Community Guidelines, protect users, and maintain a safe environment for creators and readers.

Account and Creator Information

Creators may provide additional information required to establish their creator profiles, receive payments, and participate in marketplace activities. Users are responsible for ensuring that information provided to Nkwanzi is accurate and up to date.

Payments and Financial Information

Where payments, purchases, credits, or creator earnings are processed through Nkwanzi, relevant transaction information may be collected and processed to complete transactions, maintain records, prevent fraud, and comply with legal obligations. Payment details may also be handled by authorised third-party payment providers.

Sharing of Information

Nkwanzi does not sell personal information. Personal information may be shared only where necessary to provide services, work with trusted service providers, protect the security of the platform, investigate misuse, comply with legal requirements, or protect the rights and safety of users and the public.

Data Security

Nkwanzi applies reasonable technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure. However, no online platform can guarantee absolute security, and users should take appropriate steps to protect their own accounts.

Data Retention

Nkwanzi retains personal information only for as long as necessary to provide services, maintain records, resolve disputes, enforce agreements, protect users, and meet legal or regulatory obligations.

Your Rights

Users may have rights regarding their personal information, including requesting access, correction, updating, or other actions permitted under applicable data protection laws. Requests relating to personal information may be submitted through available Nkwanzi support channels.

Changes to This Policy

Nkwanzi may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices. Continued use of the platform after updates means that users acknowledge the revised policy.